We’ve used a professional tax preparer for the past five years. Decided to try and save some money this year and got a quote from HR Block. Sounded like they could save us 50%. The experience was miserable. The guy we got was a dud, hated his life. “How long have you been working here?” “24 long years…” he responded, in the closest unintentional approximation of a Droopy the Dog voice I’ve heard. Didn’t even try to help us find good deductions. The place felt like a sausage factory. There were AOL logos printed right on our tax forms, that’s how incestuous these giant multinational conglomerates are.
Anyway, when he was finished we got a bill for more than we usually pay our professional preparer. So we raised a stink. We had no proof of the amount we had been quoted before we went in, since it was over the phone, and they claimed they don’t give quotes. Well, someone gave me one, that’s for sure. And it’s the only reason we wandered into that god-forsaken rat-hole to begin with.
The whole system is computer driven and the agent was powerless to do anything. Had to call a central number, who authorized a $50 rebate. Clam boogers. Decided to fight. Had to go the district manager, argue with him over the phone about it, fax in a bunch of documents and write a letter. Finally got email back today – they’re refunding us $122. Good enough. Chalk one up for the little guy.
Set up QTSS on Sherlock today. Did some upgrades to the Admissions database. Ate burritos from Gordo tonight (great spinach tortillas) and watched the first two episodes of Oz, which is pretty damn good, but not as involving as we had hoped.