Come home to find DSL offline. Speakeasy has been incredibly reliable for us over the past couple of years, so I find it suspicious that it should go offline five days before activation date for the switch to SBC. Call Speakeasy, they can’t bring up the line. Dude suspects someone has “pulled the crossover,” whatever that means. Call SBC, who tell me that DSL takes five days to activate, so this is normal. “Normal?,” I ask. I was very specific with the salesperson that this was a “switch” order from another provider, and that cancellation of Speakeasy and activation of SBC would happen on the same day. Big downtime was not an option for me. On this particular I could not have been more clear.
“We have no record of any technician starting the conversion, sir.”
“But you also just told me that conversion normally starts five days before activation, right? And it’s exactly five days before scheduled activation. Doesn’t it kind of seem obvious that an SBC tech knocked my existing service offline prematurely?”
“Sigh. You say you have no record of work being done, but you also say that you “normally” take people offline five days before activation. While the salesperson guaranteed that cancellation and activation would happen the same day.”
“Sir, you’ll need to talk to our maintenance department. But they’re closed.”
God, dialup sucks. And Mail.app gets really ornery when the connection type gets changed out from under it, which sticks me with webmail (saving my litany of complaints about Mail.app for another day).
So, “Beispeil #22” that you get what you pay for. Low-cost service means corporate armies of uninformed, low-tech employees reading from scripts while customer sits in limbo. Will take on the drones tomorrow. Worth it? We’ll see.
Your sound I understand the languages.
I don’t understand the languages.
I hear only your sound.
The sun is shining slowly
The birds are flying so low.
Honey you’re my one and only,
So pay my what you owe me.
Beispiel Nummer zweiundzwanzig.
- Laurie Anderson, (Example #22.)